Privacy Policy

Last updated: September 2024

Important Notice

Protecting your privacy is important to us. This Privacy Policy explains the personal data that LT Security, Inc. with its subsidiaries ("LTS" or "we") processes, how LTS processes it, and for what purposes.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY BEFORE YOU USE THE LTS WEBSITE AND ALL SOFTWARE AND SERVICES PROVIDED BY LTS (COLLECTIVELY, "LTS SERVICES"). BY USING LTS SERVICES, YOU INDICATE OR IMPLY YOUR AGREEMENT TO THIS PRIVACY POLICY AND LTS'S COLLECTING, STORING, USING, DISCLOSING, SHARING, AND TRANSFERRING YOUR INFORMATION ACCORDING TO THIS PRIVACY POLICY. WE MAY MODIFY THIS PRIVACY POLICY AT ANY TIME, PROVIDED CERTAIN PROVISIONS OF THIS PRIVACY POLICY PROVE TO BE INCOMPLETE OR OUTDATED AND FURTHER PROVIDED THAT THESE CHANGES ARE REASONABLE FOR YOU, TAKING INTO ACCOUNT YOUR INTERESTS. IF WE MAKE MATERIAL CHANGES TO THIS PRIVACY POLICY, WE WILL POST THE NEW VERSION ON THE WEBSITE WHICH WILL BECOME EFFECTIVE IMMEDIATELY.

What Information We Collect 

When you interact with LTS and our Services, including through a connected LTS product ("Product"), LTS will collect information about you according to this Privacy Policy, including "personal information" and "non-personal information."

"Personal information" means information that specifically identifies you or, when combined with other information we have, can be used to identify you, such as name, date of birth, physical address, telephone number, email address, and videos containing personal visual identity information.

"Non-Personal Information" means information that alone cannot directly identify you, such as your occupation, language, zip code, area code, product serial numbers, or URL; log data that automatically records information about your visit, such as your browser type, domains, page views, the URL of the page that referred you, the URL of the page you next visit, and your IP address; page navigation; unique device ID collected from Products and/or mobile devices; video content files that do not contain personal visual-identity information; the country and time zone of the connected Product(s); geo-location, mobile phone carrier identification, device software platform; and firmware information. 

How We Collect Your Information

LTS collects personal information about you through the LTS Services when you:

• 1. Create an account and use LTS Services: When you create your account to use LTS Services on our "CREATE NEW CUSTOMER ACCOUNT" form, you are required to populate a checkbox that affirms your consent to our privacy policy. When you register a Product for online video access and viewing, or activate LTS Products, you voluntarily provide us with personal information. In addition, when you install and activate Products, you will be asked to provide certain basic information via our LTS Services, such as the Product name, verification code, and serial number, which are unique to the Product connected to the LTS Services and associated with your account, if applicable.


• 2. Save video content via LTS Services: When you save content through LTS Services, such as video clips, live video streams, and/or images ("Your content"), we will collect some personal information that will enable and allow you to save that content.


• 3. Contact us for support: When you respond to our e-mails, contact our customer service department and/or representatives, or use other customer support tools, we collect some personal information; this helps us provide you with the best possible support as well as verify your identity with your account profile information and confirm your Product(s).

LTS also collects non-personal information through various services

When you use LTS services and support

We often collect industry-standard, non-personal information when you access and use LTS Services. We collect this type of information to provide you with a positive experience, to prevent misuse, and to ensure that LTS Services are working properly. We may also record adjustments you make to our Products through LTS Services. We store this information along with data collected directly when you use your LTS Product(s). (If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.)

Other ways

We also use cookies, web beacons, pixel tags, and other technologies to keep records, store your preferences, improve our advertising, and collect certain non-personal information, such as log data and device data. In particular, we use cookies that allow us to connect your LTS Service activity with other information we store about you in your profile or as related to your interactions with LTS Services. This allows us to better understand how you use our services and Products, diagnose and troubleshoot any problems you might be experiencing, and otherwise administer and improve our LTS Services and Products. The use of cookies also helps you more smoothly navigate our website and online services.

Your Preferences

We believe that you benefit from a more personalized experience when we know more about you and your preferences. However, you can limit the information you provide to LTS as well as the communications you receive from LTS through your account preferences.

Cookies and Tracking

You may manage how your mobile devices or browsers handle Cookies by adjusting the privacy and security settings on them. Mobile devices and browsers are different, so refer to the instructions related to your device and browser to learn about cookie-related settings and other privacy and security settings that may be available. While you may choose to block or not allow the use of Cookies, as already mentioned above, doing so may impair your use of LTS Services. (Currently, LTS does not alter our data collection and/or use practices in response to "Do Not Track" signals.)

Learn more about the LTS Cookie policy on this page.

Device Data

You may manage how your mobile device and/or mobile browser share certain device data with LTS by adjusting the privacy and security settings on your mobile device(s). Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

How We Handle Your Information

In order to provide a better user experience, LTS or our vendors on our behalf, use information collected as described in this Privacy Policy, to: 

• Operate, maintain, improve, and develop LTS Services and Products;
• Increase the online safety of LTS Services and Products – for example, for user authentication, security protection, fraud detection, filing, and backup data;
• Perform auditing, analytics, and customer research;
• Send you e-mails, SMS (including commercial messages), and PUSH notifications to promote LTS Services and Products, and send you important notices such as reminders, technical alerts, updates, support and administrative messages, service bulletins, and requested information. Note: Because notices are important to your interaction with LTS, you may not opt out of receiving them.

Unless you choose to unsubscribe, LTS may contact you by sending electronic communications in order to inform you about new products and services. We also may use information collected as described in this Privacy Policy with your consent or as otherwise required or permitted by law.

If customers choose to opt in, and/or enter a phone number for the purpose of receiving SMS messaging, those phone numbers will never be shared with any outside party. Furthermore, customers can opt out of receiving SMS messaging at any time.

The following are the limited situations where we may share your personal information:

• We share your personal information with LTS affiliates, who are required to use that information in accordance with the purposes described in this Privacy Policy.


• We use service providers, vendors, technicians, and other third parties to help us process, store, and protect some of your data and/or otherwise help us administer our Products and LTS Services effectively, provide a better user experience, process your purchases, and increase the quality of our Products and LTS Services. These third parties are forbidden from using your personal information for non-LTS purposes and are required to protect your information in accordance with this Privacy Policy.


• We may provide information to third parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the relative countries where we operate; to protect the interests of our customers and users of LTS Services; to respond to claims that any content posted or displayed using LTS Service violates the rights of third parties; in an emergency to protect the health and safety of users of LTS Services or the general public; or to enforce compliance with our Terms of Service.


• If LTS and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred as well.


• We may share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting LTS.

We may also disclose non-personal information publicly or with third parties on specific occasions. For example, we may share non-personal information:

• for the same reasons we might share personal information;
• to better understand how our customers interact with LTS Services and Products, in order to optimize your experience, improve our products, or provide better services;
• for our own research and data analytics;
• with our vendors for their own analysis and research; and/or
• to facilitate targeted content.

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Securing Your Personal Information

LTS has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls. The above notwithstanding, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, please understand that though LTS endeavors to protect your personal information, LTS cannot guarantee that your personal information is under absolute security with the existing security technology. If your personal information is leaked or stolen due to force majeure or safety controls which cannot be attributed to LTS, by agreeing to this Policy, you agree that LTS does not take responsibility or bear any liability for your loss. If you have any questions about the security of LTS Services, you can contact us via telephone or e-mail using the contact information found at the bottom of this page.

Accessing and Correcting Your Personal Information

Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access and update your personal information via your account profile. While we are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

LTS does not intend that any portion of LTS Services will be accessed or used by children or anyone under the age of 18, or equivalent legal age in the relevant jurisdiction. Such use is strictly prohibited. If we obtain actual knowledge that an account is associated with a registered user who is a minor and/or under the age of 18 years old, or equivalent age in the relevant jurisdiction, we will promptly delete information associated with that account. If you are a parent or guardian of a child under the age of 18, or equivalent age in the relevant jurisdiction, and believe he or she has disclosed personal information to us, please contact us by phone or email using the contact information found at the bottom of this webpage. A parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction, may review and request deletion of such child's personal information as well as prohibit the use thereof.

Global Operations

You agree to our information practices, including the collection, storage, use, processing and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to the countries globally where we have or use facilities, service providers, or partners, regardless of where you use our services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of the country where you live and/or hold citizenship.

Policy Changes

To accommodate changes in LT Security, Inc., changing technology, and/or legal developments, this Policy may be changed from time to time at LT Security, Inc.'s discretion and without any prior notice or liability to you or any other person. LT Security, Inc.'s collection, use, and disclosure of your personal information will be governed by the version of this Policy in effect at that time. New versions of the Policy will be posted on the Website. Your continued interaction with LT Security, Inc. or your use of the LTS Website (https://ltsecurityinc.com/) subsequent to any changes to this Policy will signify your consent to the collection, use, and disclosure of your personal information in accordance with the changed Policy. Furthermore, when you use the Website, we recommend that you check the date of this Policy and review any changes since the previous version. Furthermore, you may bookmark this page and periodically review this Policy to ensure that you are familiar with the most current version.

Contact Us

If you have any questions or comments about our privacy practices or this Privacy Policy, please use the information on our Contact Us page to find the LTS office nearest you. Feel free to get in touch via telephone or e-mail and be prepared to provide: (1) your name, (2) preferred method of contact, and (3) the details of your request or comment along with any corresponding website links.

Emails can be directed here: info@LTSecurityinc.com